Last updated: 29 October 2026
Paddle.com is the Merchant of Record for all TenDo orders. Refund and withdrawal requests are processed by Paddle under Paddle's Refund Policy and Buyer Terms.
If you subscribe to a paid plan for the first time, you can request a full refund within 14 days of your first payment, without giving a reason.
You can cancel your subscription at any time; access continues until the end of the paid period. For a renewed period, you can request a refund within 14 days of the renewal if you have not used the service during that period.
Use the link in your payment receipt or the Paddle customer portal (paddle.net); or email iletisim@tenderdoor.com with your order number and we will forward your request to Paddle.
This policy does not limit any mandatory rights you have under the consumer law of your country.